Terms of service

Terms of Service

Welcome to Chiesma. These Terms of Service ("Terms") govern your use of the chiesma.com website and your purchase of our premium human hair wigs and accessories. By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. General Conditions By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. Accuracy of Information and Product Colors We strive to ensure that all information on this site, including product descriptions and pricing, is accurate, complete, and current. However, we cannot guarantee that the information is always error-free. Color Disclaimer: We have made every effort to display as accurately as possible the colors and images of our wigs. Because computer monitors and mobile phone screens vary, we cannot guarantee that your monitor's display of any color (such as custom bleached or dyed shades) will be completely accurate.

3. Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

4. Order Acceptance and Billing Accuracy We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or distributors.

5. Return and Refund Policy Your purchase is also governed by our Return & Refund Policy. Because wigs are personal hygiene items, specific sanitary conditions must be met for any return or exchange to be authorized. Please review our Return Policy for detailed rules regarding uncut lace, unworn items, and restocking fees.

6. Intellectual Property All content included on this site, such as text, graphics, logos, images, and video clips, is the property of Chiesma or its content suppliers and protected by international copyright laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

7. Limitation of Liability In no case shall Chiesma, our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

8. Indemnification You agree to indemnify, defend and hold harmless Chiesma and our parent, subsidiaries, affiliates, partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

9. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR.

10. Contact Information Questions about the Terms of Service should be sent to us directly at:

• Email: info@chiesma.com