Privacy policy

Privacy Policy

At Chiesma, we are committed to protecting your privacy and ensuring your personal information is handled with the utmost care. This Privacy Policy explains how we collect, use, and safeguard your data when you visit chiesma.com or make a purchase from our store. Our goal is to provide you with a secure, seamless shopping experience as you browse our premium human hair wigs.

1. Information We Collect To provide you with our products and services, we collect necessary information during your shopping journey. This includes:

  • Personal & Contact Details: Your name, email address, shipping address, and phone number when you place an order or create an account.

  • Payment Information: We securely process your payment details (such as credit card numbers or PayPal information) through encrypted third-party payment gateways. Chiesma does not store your full credit card information on our servers.

  • Customer Support Data: Any details you provide when reaching out to our support team regarding order tracking, product fitment, or after-sales inquiries.

2. How We Use Your Information We use your data strictly to fulfill our business obligations and improve your experience with Chiesma. Specifically, we use it to:

  • Process your transactions and ship your wig orders accurately.

  • Send essential order confirmations, shipping updates, and tracking numbers.

  • Provide tailored customer support and handle any return or exchange requests.

  • Communicate promotional offers, new arrivals, and restock alerts (only if you have opted in to receive our marketing emails).

  • Screen orders for potential risk or fraud to protect both you and our business.

3. Sharing Your Information We respect your privacy. Chiesma does not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business, such as:

  • Logistics Partners: Couriers (e.g., FedEx, DHL, USPS) to deliver your packages.

  • Payment Processors: Secure gateways (e.g., Shopify Payments, Stripe, PayPal) to process your transactions safely.

  • Legal Compliance: We may disclose your information if required by law to comply with a subpoena, or to protect our rights and the safety of our customers.

4. Cookies and Tracking Technologies Our website uses cookies to remember your cart items, analyze site traffic, and deliver a more personalized browsing experience. For detailed information on how we use these technologies and how you can manage your preferences, please review our dedicated Cookies Policy.

5. Data Security We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. While we work diligently to secure your data, please understand that no method of online transmission or electronic storage is 100% secure.

6. Children's Privacy Chiesma.com is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately so we can delete it.

7. Your Rights and Choices You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to opt-out of our marketing emails, you can easily do so by clicking the "Unsubscribe" link at the bottom of any promotional email we send you.

8. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. We encourage you to review this page occasionally.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our team:

  • Email: info@chiesma.com