Welcome to Chiesma.com ("Website"). This Shipping Policy ("Policy") outlines the terms and conditions governing the shipping and delivery of products purchased from the Chiesma brand. By accessing or using Chiesma.com, you agree to comply with the practices described in this Policy. If you disagree with these terms, please refrain from using the Website.
Free Shipping Service: Chiesma.com offers free standard shipping on all orders to destinations within 1-2 weeks business days. Please note that additional charges may apply for expedited shipping or for orders outside the specified regions.
Cooperated Shipping Service Providers: We have partnered with reputable shipping service providers, including FedEx, UPS, and USPS, to ensure reliable and efficient delivery of your purchased products.
Order Processing Time: After placing an order, please allow 1-2 business days for our team to process your order, verify payment, and prepare the products for shipment. During peak seasons, processing times may be slightly longer.
Shipping Times: Shipping times vary based on the shipping method chosen at checkout and your location. Estimated delivery times are as follows:
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment on the respective shipping service provider's website.
Shipping Restrictions: Chiesma.com currently ships to USA. We do not ship to P.O. boxes or APO/FPO addresses. Additionally, customs duties and taxes may apply to international orders and are the responsibility of the customer.
Address Accuracy: It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Shipping Fees: While standard shipping is free, expedited shipping options may incur additional fees. These fees will be clearly presented during the checkout process, and you can choose the shipping method that suits your needs.
Delivery Issues: In the event that your order is lost, damaged, or delayed during transit, please contact our customer support team via Email or online chat for assistance. We will work with the shipping service provider to resolve the issue promptly.
Change of Shipping Information: If you need to change the shipping address or other shipping details after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Signature Requirement: Some orders may require a signature upon delivery for security purposes. If you are unavailable to sign for the package, the shipping service provider will leave a notice with instructions on how to arrange redelivery or pickup.
Modification of Policy: We reserve the right to update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements. It is recommended to review this Policy periodically to stay informed about our shipping procedures.
Contact Us: If you have any questions, concerns, or inquiries related to shipping, please contact us.
- Standard Shipping: 5-15 business days
- Expedited Shipping: 2-7 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control.
By using Chiesma.com, you signify your agreement to the terms outlined in this Shipping Policy. If you do not agree with these terms, please refrain from using the website