Welcome to Chiesma.com ("Website"). This Refund and Return Policy ("Policy") outlines the terms and conditions governing product returns and refunds for purchases made from the Chiesma brand. By accessing or using Chiesma.com, you agree to comply with the practices detailed in this Policy. If you disagree with these terms, please refrain from using the Website.

  1. 30-Day Return and Refund Service: Chiesma.com offers a 30-day return and refund service for eligible products. If you are not satisfied with your purchase for any reason, you may initiate a return within 30 days from the date of delivery. Please note that certain items, such as personalized or intimate products, may be excluded from this policy.
  2. Return Eligibility: To be eligible for a return and refund, the following conditions must be met:
    • The product must be in its original condition, unused, and in the same packaging as received.
    • You must provide proof of purchase, such as an order confirmation or receipt.
    • The return request must be initiated within the 30-day window from the date of delivery.
  3. Non-Authorized Returns: Returns that do not meet the eligibility criteria outlined above or are initiated beyond the 30-day period may not be authorized for refund or return. It is important to follow the return process as outlined below to ensure a smooth return experience.
  4. Return Process: To initiate a return and refund, please follow these steps:
    • Contact our customer support team to request a return authorization. Please provide your order number and a brief description of the reason for the return. Some images may required during this process
    • Our customer support team will provide you with instructions on how to return the product, including any required shipping labels or documentation.
    • Ship the product back to us in its original packaging, including all accessories and components.
    • Once we receive and inspect the returned product, we will process the refund to your original payment method, excluding any shipping or handling fees. Refunds may take several business days to appear in your account.
  5. Refund Amount: The refund amount will be the purchase price of the product minus any applicable shipping fees, handling fees, or discounts. Please note that if the returned product shows signs of damage or wear, a restocking fee (usually 20% of the order value) may apply.
  6. Defective or Damaged Products: If the product you receive is defective or damaged, please contact our customer support team within 7 days of delivery. We will provide assistance to address the issue, which may include providing a replacement, repair, or refund.
  7. Contact Us: If you have any questions, concerns, or inquiries related to returns and refunds, please contact us.
  8. Modification of Policy: We reserve the right to update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. It is recommended to review this Policy periodically to stay informed about our return and refund procedures.

By using Chiesma.com, you signify your agreement to the terms outlined in this Refund and Return Policy. If you do not agree with these terms, please refrain from using the website.

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